for Prestashop v1.6 and v1.7
The Pestashop desktop helpdesk module by Knowband integrates a helpdesk ticket system on your store using which your customers can contact you regarding their issues or queries. Messages are shown in thread view to both admin and customer providing a unified customer service experience.
Features of the Prestashop customer helpdesk-
- The Prestashop customer contact plugin allows the customers to raise a ticket for their complaints and queries.
- The Prestashop ticket system helps the admin in the management of the tickets raised by the customers
- The Prestashop desktop helpdesk allows the admin to set the priority of the tickets at the backend.
- Ticket status can also be updated by the Admin.
- Back office of the Prestashop customer helpdesk has an organized interface to view all ticket’s with all the details.
- The Prestashop customer contact displays instant notification whenever there is some new message received.
- List of customer’s generating tickets with their contact information is also shown in the back office of the Prestashop ticket system.
- Admin can also give pre-defined subject lines to the customers to generate a ticket from the back end of the Prestashop contact us addon.
- Customers can easily generate a ticket from the front end of the Prestashop desktop helpdesk module by Knowband.
- Customers can also view the status of the ticket from the front end.
- Customers can send the emails to the admin regarding the ticket they have generated.
- The prestashop customer helpdesk offers mobile responsive interface.
- The Prestashop customer contact is multi-store compatible.
- The Prestashop ticket system is multi Language compatible.
